Privacy Policy

Glass Girls Uganda Privacy Policy

Effective Date: August 27, 2025

This Privacy Policy describes how Glass Girls Uganda (“we,” “us,” or “our”) collects, uses, and protects the personal information of our customers and website visitors (“you”). Our commitment to empowering young women and promoting sustainability extends to how we handle your data, ensuring transparency and trust.

1. Information We Collect

We collect information to operate our business, process your orders, and communicate with you about our mission. The types of information we may collect include:

  • Personal Identification Information: Your name, email address, phone number, and shipping address when you place an order, make a donation, or contact us.
  • Payment Information: Details related to your purchase, such as credit card information or mobile money payment details. We do not store full credit card numbers; this information is processed securely by our third-party payment providers.
  • Communication Data: Information you provide when you contact us via email, social media, or messaging apps like WhatsApp. This includes your inquiries, feedback, and any other content you share.
  • Usage Data: Information about how you interact with our website and social media platforms. This may include your IP address, browser type, pages visited, and other diagnostic data collected through cookies and similar tracking technologies.

2. How We Collect Your Information

We collect personal information through the following methods:

  • Directly from You: When you place an order on our website or through our social media channels, contact us on WhatsApp, or subscribe to our newsletter.
  • Third-Party Services: We receive some information from third-party services like payment gateways (e.g., PayPal) and social media platforms (e.g., Facebook, Instagram) to process transactions and manage our digital presence.

3. How We Use Your Information

We use the information we collect for various purposes:

  • To Process Orders: To fulfill your purchases, process payments, and ship products to you.
  • To Communicate: To respond to your inquiries, provide customer support, and send you order confirmations, shipping updates, and newsletters.
  • To Support Our Mission: To inform you about our work, share stories of the young women we empower, and update you on how your purchase contributes to our social and environmental goals.
  • To Improve Our Services: To analyze website traffic, understand customer preferences, and enhance our products and services.
  • To Prevent Fraud: To protect our business and customers from fraudulent transactions.

4. How We Store and Protect Your Information

We are committed to protecting your personal data. We implement a variety of security measures to maintain the safety of your information. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your personal information. Your data is stored on secure servers and access is limited to authorized personnel.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third-party service providers who assist us in operating our business and serving you, such as:

  • Payment Processors: To securely process your financial transactions.
  • Shipping Carriers: To deliver your products.
  • Analytics Providers: To help us analyze website usage and improve our services.

These third parties are required to keep your information confidential and are only authorized to use it for the specific services they provide to us.

6. Your Rights

You have the right to:

  • Access and Update Your Information: Request a copy of the personal data we hold about you and ask us to correct or update any inaccuracies.
  • Request Deletion: Ask us to delete your personal data from our records.
  • Opt-Out: Unsubscribe from our marketing communications at any time by following the instructions in the emails we send.

To exercise any of these rights, please contact us at glassgirlsuganda@gmail.com.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: glassgirlsuganda@gmail.com

Website: https://glassgirlsuganda.com/